Account Deletion

How to delete your AeroVia account and what happens to your data

Last updated: 30-10-2025

If you wish to delete your AeroVia account, you can do so at any time. This page explains how to delete your account and what happens to your data when you do.

How to Delete Your Account

⚠️ Warning

  • Account deletion is permanent and cannot be undone
  • Any active subscriptions will be cancelled
  • You will lose access to all progress and achievements

You can delete your AeroVia account using one of the following methods:

Method 1: Delete from Mobile App

If you're using the AeroVia mobile app:

  1. Open the AeroVia mobile app on your device.
  2. Navigate to Settings (usually found in the bottom navigation or profile menu).
  3. Scroll down to find the "Remove Account" button.
  4. Tap "Remove Account" and confirm your decision when prompted.
  5. Your account will be permanently deleted.

Method 2: Delete from Website

If you prefer to delete your account from the website:

  1. Log in to your AeroVia account at aerovia.org.
  2. Navigate to your account settings page.
  3. Look for the account deletion option.
  4. Follow the prompts to confirm account deletion.
  5. Your account will be permanently deleted.

What Data is Deleted

When you delete your AeroVia account, we permanently delete all data associated with your account, including your account information, learning progress, settings, profile, points, achievements, and any other information stored in your account. Your forum posts, comments, and contributions will be anonymized or removed.

What Data May Be Retained

Some data may be retained for legal or operational purposes even after account deletion:

  • Transaction Records: If you made any purchases or subscriptions, we may retain transaction records for accounting and legal compliance purposes (as required by law)
  • Logs: Server logs and audit logs may be retained for up to 30 days for security and debugging purposes
  • Anonymized Data: Aggregated, anonymized data that cannot be used to identify you may be retained for analytics and platform improvement

Data Retention Period

Most of your personal data is deleted immediately upon account deletion. However:

  • Immediate Deletion: Account information, learning progress, settings, and personal data are deleted immediately when you delete your account
  • Log Retention: Server logs and audit logs are automatically deleted after 30 days
  • Legal Retention: Transaction records may be retained for longer periods as required by applicable laws and regulations

Before Deleting Your Account

Before deleting your account, please consider:

  • All your data will be permanently deleted - including your learning progress, achievements, and any other information associated with your account
  • Cancelling any active subscriptions separately if needed (see our Cancellation Policy)
  • Saving any important information from your account that you wish to retain before deletion

Need Help?

If you have any questions about account deletion or encounter any issues, please contact us at contact@aerovia.org. We're here to help.