Account Deletion

Last updated: September 9, 2026

If you wish to delete your AeroVia account, you can do so at any time. This page explains how to delete your account and what happens to your data when you do.

How to Delete Your Account

You can delete your AeroVia account using one of the following methods:

Method 1: Delete from Mobile App

If you're using the AeroVia mobile app:

1. Open the AeroVia app, then go to Home tab → Settings → Security.
2. Scroll down, tap "Delete account", and confirm the deletion prompt.

Method 2: Request Deletion by Email

If you cannot access the mobile app:

1. Email contact@aerovia.org from the address associated with your AeroVia account.
2. Ask us to delete your account and include the account email address. Never send your password.
3. We may ask you to verify account ownership before completing the deletion.

Delete Specific Data Without Deleting Your Account

You can delete your own forum posts and comments using their in-app menus. To request deletion of other specific personal data while keeping your account, email contact@aerovia.org from the address associated with your AeroVia account and describe the data you want deleted. We may ask you to verify account ownership before completing the request.

What Happens to Your Data

Deleting your account removes your access and starts automatic cleanup of your profile, settings, learning progress, points, credits, notifications, and personal AI conversations.

Forum posts, comments, blogs, courses, and shared uploads are preserved. We remove your account attribution: posts, comments, and blogs appear under "Deleted User", and your course author link is removed. This does not remove personal information you included in the content itself. You can delete your own forum posts and comments before deleting your account, or contact us to request removal of specific personal data. Deleting an individual post remains separate from deleting your account.

Account-linked application logs and reports about or submitted by you are retained for up to 30 days after account deletion, then automatically removed. If you moderated another person's case, we remove your attribution while preserving that case. Transaction records may be retained for accounting and legal obligations.

Before Deleting Your Account

Before deleting your account, please consider:

• Your learning progress, settings, and personal account data cannot be recovered after deletion
• Cancelling any active subscriptions separately if needed (see our Cancellation Policy)
• Saving any important information from your account that you wish to retain before deletion

Need Help?

If you have any questions about account deletion or encounter any issues, please contact us at contact@aerovia.org. We're here to help.