Refund Policy
Last updated: 14-05-2025
This Refund Policy applies to AeroVia Plus subscriptions. We strive to provide excellent service and resources. As a non-profit organization, funds from subscriptions are directly reinvested into our mission of providing accessible aerospace education.
If you have any questions about this policy, please contact us at contact@aerovia.org.
1. AeroVia Plus Subscriptions
Due to the immediate access to digital content and benefits provided with AeroVia Plus subscriptions, and our non-profit status, we generally do not offer refunds for subscription fees once they have been processed.
2. Exceptional Circumstances
We may consider refunds on a case-by-case basis under exceptional circumstances, such as:
- Billing errors where you were charged incorrectly. If you believe a billing error has occurred, please contact us immediately.
- Significant, prolonged unavailability of AeroVia Plus services due to technical issues on our end, which we are unable to rectify within a reasonable timeframe.
- If you are within a legally mandated cooling-off period as per the laws of your jurisdiction, provided you have not significantly used the AeroVia Plus services.
To request a refund under these exceptional circumstances, please contact us at contact@aerovia.org with a detailed explanation of your situation and any relevant documentation.
3. Processing Refunds
If a refund is approved, it will be processed to the original method of payment within a certain number of days (typically 5-10 business days, depending on your payment provider).
4. Cancellation
Please note that cancelling your AeroVia Plus subscription will prevent future charges but does not automatically entitle you to a refund for the current or past billing periods. For details on how to cancel your subscription, please see our Cancellation Policy.
5. Changes to Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy.